John Septimus Roe Anglican Community school welcomes suggestions, feedback and comments from parents, students or staff, and takes all complaints and concerns seriously.
The School is committed to ensuring the safety, welfare and well-being of all children and people at the School. We want children to be safe, happy and empowered. We have zero-tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and with consistency. We will always give priority to any complaints involving the safety, welfare and well-being of students.
The link below deals with the procedure for parents (and guardians), the community and students (including past students).
Parents will often wish to raise issues on behalf of their children. There are other issues which students may choose to submit on their own behalf, and which are best raised by them. Students and parents may refer to the Complaints and Disputes Resolution Information in the link below for further information.
What is a Complaint?
A complaint is ‘An expression of dissatisfaction made to the school about its services, decisions, actions or those of its staff, or about the complaint management process itself.’
A complaint or concern may be raised about the School as a whole, a specific department in the School, about a particular School activity, about an individual member of staff, about one or more students, or about another member of the school community. All complaints will be handled seriously.
We recognise parents and students have a right to complain and our aim is to ensure that:
The Director General of the Department of Education is responsible for ensuring that the School observes the registration standards, including the standard about its complaints handling system. Any student, parent or community member is entitled to contact the Director General with concerns about how the school has dealt with a complaint. Information is available on the Department of Education website. While the Director General may consider whether the School has breached the registration standards, she does not have the power to intervene in a complaint or override the School’s decision.
For a copy of the full ASC Dispute and Complaint Resolution Policy, please refer to: https://www.ascschools.edu.au/about-us/policies/